Most reviewers praise Urban Paw for staff who genuinely care, vets like Dr. Dick and Dr. Fitzpatrick who spend real time listening, and pets that feel comfortable rather than anxious. Named strengths include thorough dental care, surgery follow-up, emergency treatment, and rehabilitation services.
Two cost-focused complaints surface: one dispute over a dental cleaning that allegedly went wrong (temperature/pressure management, unnecessary extractions), and another about routine pricing around $700 plus expensive in-house pharmacy markups. These stand apart from the overwhelming pattern of loyalty and trust.
Staff consistently create a calm, welcoming experience and rarely rush appointments. Dr. Lisano and his team are known for explaining treatment options clearly without pressure, offering flexible care plans that work for seniors and frequent visitors alike, and handling anxious or special-needs pets with particular patience.
Staff compassion and emergency responsiveness stand out; regulars and those seeing established vets like Dr. Calloway and Dr. Farnsworth report excellent care and genuine follow-up. However, pricing runs well above local competitors for routine services, billing transparency is inconsistent, and some patients report gaps in informed consent and staff experience.
Staff and volunteers shine brightest during adoption: many adopters report feeling welcomed, guided, and grateful, especially for special needs animals. The vet clinic side is fractured. Some reviewers praise affordable care and attentiveness (notably a foster-to-adopt success with post-surgery support), while others describe vets as rude, dismissive of concerns, and inaccurate in diagnostics, leading to delayed treatment and loss of trust in the organization.
Last updated 2026-07-05