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True Companions Animal Shelter & Clinic

Updated 2026-07-05 · 1,188 reviewed · 179 listed · Scored from 669 Google reviews · How we rank ›

4.2(669) 71 composite score See reviews on Google ✓ Verified Publishes prices
Veterinary DentistryGeneral Veterinary CareVeterinary SurgeryExotic & Avian CareLarge Animal & EquineHolistic & Alternative Medicine
True Companions Animal Shelter & Clinic
Services
Veterinary Dentistry, General Veterinary Care, Veterinary Surgery
Reviews
669

What recent reviews say

Staff and volunteers shine brightest during adoption: many adopters report feeling welcomed, guided, and grateful, especially for special needs animals. The vet clinic side is fractured. Some reviewers praise affordable care and attentiveness (notably a foster-to-adopt success with post-surgery support), while others describe vets as rude, dismissive of concerns, and inaccurate in diagnostics, leading to delayed treatment and loss of trust in the organization.

Recent shift: Staff turnover and leadership changes appear recent. Multiple reviewers reference Dr. O'Brien's departure and express frustration with newly arrived veterinarians (named: Malone, Cox). One reviewer noted the organization rebranded, which prompted questions about transparency in operational changes. A one-star review from a month ago criticizes lack of disclosure regarding a euthanasia decision; a one-star review from six days ago alleges aggressive dog adoption without behavior support or attempt at correction.

Praised for
  • compassionate-staff adoption support
  • clean modern facilities
  • special needs animal care
  • knowledgeable medical staff
  • affordable vet care
Watch-outs
  • rude and dismissive veterinarians
  • poor record-keeping and communication
  • aggressive dogs adopted without behavior support
  • staff mocking pet owners
  • adoption misrepresentation
compassionate-staffhelpful-front-deskcaring-bedside-mannerclean-facilitypoor-communicationunresponsive-staffrushed-appointmentsthorough-exams
Best for: People adopting special needs cats or dogs, especially seniors; those seeking affordable spay/neuter and basic preventive care.
Think twice if: Vet quality is inconsistent; some staff have been reported as dismissive and prone to diagnostic errors. Better suited for routine care than complex medical cases or if you need a strong, long-term vet relationship.

Strengths

  • Dedicated to special needs and senior animals
  • On-site veterinary clinic with affordable pricing
  • Separate facilities for cats and dogs reduce stress
  • Experienced adoption staff who guide adopters

Worth knowing

  • Staff members named in praise: Christine, Savannah, Liz.
  • Named veterinarians (Dr. O'Brien, Dr. Malone, Dr. Cox) feature prominently in complaints about dismissive behavior and misread test results.
  • Foster-to-adopt program with post-surgery support documented.
  • Struvite crystal misdiagnosis led to month-long delay in appropriate treatment for a cat.
  • Adoption of at least one aggressive dog without behavior intervention or disclosure noted.
  • Cat shelter features large windows and catios; dogs housed separately.
  • Facility cleanliness and modern amenities praised.

What reviews say by service

General Veterinary Care
Inconsistent: praised for affordable, attentive routine care in some cases; others report rude vets, misread test results, and slow callbacks.
Veterinary Surgery
Foster-to-adopt knee surgery case praised for follow-up support; parvo treatment recovery also noted positively.
Veterinary Dentistry
Dental issues noted in reviews but care not directly evaluated; FIV-positive cat referred to Max Fund for dental work.
Exotic & Avian Care
No evidence in reviews.
Large Animal & Equine
No evidence in reviews.
Holistic & Alternative Medicine
Laser therapy listed on website but not discussed in reviews.

How it compares

  • Rated 4.2 against a 4.6 average across the 167 veterinary dentistry businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 48
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
485
4
44
3
20
2
26
1
94

Common questions

Do you have a foster-to-adopt program?
Yes. A reviewer documented a foster-to-adopt case where a dog underwent knee surgery; staff provided post-operative support and follow-up appointments.
Are the adoption fees reasonable?
No prices are listed for adoption itself. Basic vet services (exams $50, spay/neuter $125–$318) are described as affordable by reviewers.
Can I see the animals before adoption?
Reviewers visited the shelter in person multiple times to select pets. One reviewer noted unclear transparency about where dogs are kept and raised concerns about lack of visibility into the facility.
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Last updated 2026-07-05