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Sploot Veterinary Care - RiNo

Updated 2026-07-05 · 1,188 reviewed · 179 listed · Scored from 831 Google reviews · How we rank ›

4.8(831) 86 composite score See reviews on Google ✓ Verified Publishes prices
General Veterinary CareVeterinary DentistryVeterinary SurgeryEmergency & Urgent CareExotic & Avian CareLarge Animal & EquineHolistic & Alternative Medicine
Sploot Veterinary Care - RiNo
Services
General Veterinary Care, Veterinary Dentistry, Veterinary Surgery
Reviews
831

What recent reviews say

Sploot RiNo earns strong trust from owners of anxious or special-needs pets. Staff go beyond the exam room-coordinating building access, offering private rooms, and updating owners during surgery-and Dr. Mattie Newman and others stay calm and kind through complicated cases.

The friction point is pricing. Multiple reviewers report $89 no-show fees applied with limited grace for traffic delays, and emergency visit markups added without advance notice on routine appointments. One reviewer noted rates "2-3x what other places charge" for standard vaccines, and another criticized the cancellation policy as profit-focused rather than pet-focused.

Praised for
  • compassionate, patient handling of anxious animals
  • emergency availability and quick scheduling
  • surgical expertise and transparent communication
  • accommodating staff who listen to owner concerns
  • experienced vets who educate and explain care
Watch-outs
  • high no-show and cancellation fees ($89)
  • surprise emergency visit charges on routine appointments
  • conflicting explanations about appointment purposes
  • poor appointment notification delivery (spam filters)
  • pricing significantly above competitors
compassionate-staffgentle-with-animalsknowledgeable-vetsclear-communicationcaring-bedside-mannerhelpful-front-deskemergency-availabilitythorough-examsexpensiveoverpriced
Best for: Owners of anxious, senior, or behaviorally complex pets who prioritize hands-on staff attention.
Think twice if: Concerned about cancellation costs-$89 no-show fees are enforced with minimal grace, and "emergency visit" fees apply to routine appointments within 24 hours.

Strengths

  • Accommodates anxious or reactive animals with private rooms and patient handling
  • Same-day emergency appointments and cross-location availability
  • Vets provide real-time surgery updates and post-op follow-up
  • Membership program available for routine care planning

Worth knowing

  • Dr. Mattie Newman and Dr. Johnson mentioned by name for patient, anxious-pet handling
  • Sploot membership program reduces routine care costs (details from website)
  • Staff coordinate building access for anxious dogs during check-in/out
  • Provided real-time updates during surgical procedure in at least one case
  • One case: recommended leg repair instead of amputation, expedited appointment

What reviews say by service

General Veterinary Care
Praised for patience with shy/anxious cats; wellness visits appreciated but pricing concerns flagged
Veterinary Surgery
Strong praise for surgical communication and post-op care; alternative-treatment options discussed with owners
Emergency & Urgent Care
Same-day availability and quick response valued, but emergency visit classification applied unexpectedly to routine appointments
Veterinary Dentistry
Dental cleanings mentioned positively as part of comprehensive care
Exotic & Avian Care
No review text specifically evidenced this category

How it compares

  • Rated 4.8 against a 4.6 average across the 167 general veterinary care businesses listed here.
  • Has more Google reviews than 85% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 86
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
781
4
3
3
5
2
8
1
34

Common questions

Can they see my pet same-day or the next day for urgent issues?
Yes. One reviewer brought a dog with a swollen eye in the late evening and was seen the next morning; staff coordinated across multiple locations to help them leave town.
How do they handle anxious or shy animals?
Staff provide private exam rooms, move at the pet's pace, use calming items (like a ball), and coordinate building access to avoid lobby stress. Named vets include Dr. Mattie Newman and Dr. Johnson.
Do they offer membership or discounts?
Yes. Their website lists a membership program that reviewers say helps with routine care cost planning. New members get $50 off the first appointment.
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Last updated 2026-07-05