Staff greet emergencies with genuine calm and speed, seeing animals within minutes and explaining every step without the emotional distance typical of ER clinics. Vets like Dr. DeZara, Dr. Kim, Dr. Haake, and Dr. Carrara paired with techs including Celeste, Chloe, Jessica, and Kaitlynn earn consistent praise for both medical skill and human care, whether managing a cat's asthma, a dog's overnight stay, or a ball python's cloacal prolapse.
Owners stay beside their pets throughout treatment, receive status texts during hospitalizations, and access doctors outside standard hours. The open-room layout and commitment to transparency matter more here than price, with reviewers noting the clinic avoids unnecessary charges while providing creature comforts-quiet rooms, blankets, even an iPad for a reptile. This is where people choose to spend their trust when facing their pet's worst moments.
Vaccination visits here are fast and low-cost, with some staff offering genuine patience with nervous animals. However, wait times and pricing transparency are inconsistent, and communication gaps have left recent visitors frustrated.
Most visits land well: staff show genuine care for nervous pets, vets explain what's happening step-by-step, and people appreciate knowing costs upfront. Dr. Thresher, Dr. Ben, Dr. Livia Wieringa, and techs Alexis and Eli stand out for calm, thorough work. A handful of complaints describe rushed care, avoidance of biopsies or diagnostics, and slow admin follow-up, though these are outliers in the 761-review base. The clinic lists emergency service, wellness visits, dentals, and surgery. SplootPack membership claims up to $650 yearly savings. Concerns about willingness to pursue concerning findings, especially on facial lesions, and gaps between initial visit and follow-through have deterred some owners. Strong match for families seeking preventive care and vaccination visits.
Staff handle animals with genuine care and patience; vets explain options clearly and listen throughout exams. The team personalizes aftercare summaries and keeps polaroid albums of patients. Prices run high, and communication gaps emerged when one owner had medication side-effect concerns, though the business resolved that complaint. A strong choice for anxious or reactive pets. Dr. Johnson, Dr. Todd, and Dr. Robb earned specific praise for attention to detail and financial consideration. Named staff like Amanda, Shannon, and Yesi contributed to smooth check-ins and comfort. The Chewy app and pet portal integrate prescription and record access. One serious complaint alleged delayed responses and poor handling of a medication reaction; the business reimbursed that customer but they chose another vet.
Last updated 2026-07-05