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Chewy Vet Care 9+Co

Updated 2026-07-05 · 1,188 reviewed · 179 listed · Scored from 272 Google reviews · How we rank ›

4.8(272) 87 composite score See reviews on Google ✓ Verified
Veterinary DentistryGeneral Veterinary CareVeterinary SurgeryExotic & Avian CareLarge Animal & EquineHolistic & Alternative Medicine
Chewy Vet Care 9+Co
Services
Veterinary Dentistry, General Veterinary Care, Veterinary Surgery
Reviews
272

What recent reviews say

Staff handle animals with genuine care and patience; vets explain options clearly and listen throughout exams. The team personalizes aftercare summaries and keeps polaroid albums of patients. Prices run high, and communication gaps emerged when one owner had medication side-effect concerns, though the business resolved that complaint. A strong choice for anxious or reactive pets.

Dr. Johnson, Dr. Todd, and Dr. Robb earned specific praise for attention to detail and financial consideration. Named staff like Amanda, Shannon, and Yesi contributed to smooth check-ins and comfort. The Chewy app and pet portal integrate prescription and record access. One serious complaint alleged delayed responses and poor handling of a medication reaction; the business reimbursed that customer but they chose another vet.

Recent shift: One serious complaint from a month ago (allegations of poor medication handling and unresponsive communication) was resolved via management reimbursement, but the customer left; since then (past two weeks) reviews have returned to consistently positive tone.

Praised for
  • compassionate and gentle care
  • knowledgeable vets
  • attentive staff across all roles
  • clear communication and planning
  • quick appointment scheduling
Watch-outs
  • high pricing and surprise fees
  • slow communication responsiveness
  • front desk handling of patient concerns
compassionate-staffgentle-with-animalsknowledgeable-vetsclear-communicationcaring-bedside-mannerhelpful-front-deskeasy-schedulingexpensive
Best for: Owners of anxious, vet-reactive, or newly relocated pets who value gentle handling and clear communication.
Think twice if: Budget-conscious owners should know pricing is above average and surprise fees have been an issue; responsiveness to urgent questions can lag.

Strengths

  • Gentle handling of anxious or reactive animals
  • Staff remember patients and keep photo records
  • Vets explain treatment costs and options upfront
  • Same-day or quick appointment availability

Worth knowing

  • Dr. Johnson, Dr. Todd, Dr. Robb named as vets; Amanda, Shannon, Yesi, Sara named as staff
  • Keeps polaroid album of all patients on site
  • Aftercare summaries include personal touch
  • Chewy app and pet portal for prescriptions and records
  • One severe complaint: delayed response to gabapentin side effects (vomiting, diarrhea); business reimbursed customer but they switched vets

What reviews say by service

General Veterinary Care
Praised for calm exams, gentle handling, and clear cost breakdowns; one complaint of delayed response to medication side effects.
Veterinary Surgery
Limited evidence; one mention of surgical handling praised as gentle.
Veterinary Dentistry
Insufficient evidence from reviews.
Exotic & Avian Care
Insufficient evidence from reviews.
Large Animal & Equine
Insufficient evidence from reviews.
Holistic & Alternative Medicine
Insufficient evidence from reviews.

How it compares

  • Rated 4.8 against a 4.6 average across the 167 veterinary dentistry businesses listed here.
  • Has more Google reviews than 53% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 86
Review volume 100
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
254
4
4
3
2
2
1
1
11

Common questions

Can I get an appointment quickly?
Multiple reviewers report getting in quickly, and one noted being able to schedule easily via phone.
Do you have online records and prescriptions?
Yes; the Chewy app and pet portal integrate all prescriptions, medications, and medical records in one place.
How do you handle anxious or vet-reactive pets?
Staff are trained in calm, gentle handling; one reviewer whose dog had been injured at another vet reported a compassionate experience here.
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Last updated 2026-07-05