Most who see the vets praise their kindness and knowledge, especially Drs. O'Connell and MacKenzie. However, front desk interactions and pricing estimates often disappoint. One emergency urine infection case left a patient untreated for a week; another customer faced hidden charges at end-of-life appointment. The facility itself is older. Long-term clients and those who build relationships with specific vets tend to rate highly.
Recent shift: One recent review (3 weeks ago) praises communication and care highly; an earlier one (2 months ago) criticizes loud discussion of patients and overpricing. A 4-month-old review raises serious concerns about urgent-care response time for infection treatment, but a long-term client (1 year ago) reports 20 years of positive experience. No clear trend, but front-desk and pricing complaints recur across years.
Dr. Barnes and his team earn consistent praise for genuine care, transparent pricing, and a willingness to listen. Patients drive long distances to see him, citing honesty about what pets actually need instead of costly extras. One reviewer reported discrepancies in medical advice and dietary calculations, though this remains an outlier in 142 reviews.
Two reviewers with limited data praise Dr Miles and Kristy for deep expertise in alternative medicine and attentive, personalized care. One credits the practice with saving her dog's life after conventional vets hit a wall.
Foothills delivers skilled, caring veterinary medicine across six service areas. Dr. Brittany Miller, Dr. Jen, Dr. Miller, and others earn repeated praise for genuine listening, thoughtful diagnostics, and surgery expertise; staff members like Praise Harmony and the wider team earn high marks for compassion and patience with nervous animals. The standout is their willingness to discuss non-medication options and fair pricing. Two reviews flagged one front-desk employee (Jessica) for rudeness and poor support during difficult moments, and one reviewer noticed a shift in culture since a senior vet (Dr. Rodger) departed. The overwhelmingly strong trend suggests these are isolated friction points in an otherwise highly trusted practice. Surgical care, dentistry, acupuncture, and laser therapy sit alongside core wellness in their service menu. Owners returning 20+ years point to consistency; newer arrivals emphasize genuine relief after disappointing vet experiences elsewhere. The practice thrives on a bedside manner that makes anxious owners and pets feel heard rather than processed.
Last updated 2026-07-05