Hermosa draws loyal customers over years, especially for affordable care and end-of-life support, but recent visits reveal serious inconsistency. Staff range from compassionate to dismissive; some dogs receive prompt, kind attention while others are rushed through unsanitary facilities with poor answers to owner questions. The clinic handles high volume well when it clicks, but bad days feel genuinely negligent.
Dr. Laurie, Juan, and the surgery team earn frequent praise for empathy and skill. Pricing on preventative care and euthanasia draws families on tight budgets. Yet repeated complaints about rudeness during intake, disorganized record-keeping, and impatient technicians suggest systemic strain. New visitors should brace for unpredictability.
Reviewers consistently describe genuinely attentive care from a team that remembers individual pet needs and stays responsive to appointment requests. Staff excel at calming anxious animals, vet techs handle nervous cats with skill, and the practice offers straightforward pricing with clear treatment options and detailed follow-up notes.
Most visits deliver warmth and skilled care: vets take time to explain procedures, staff call or text updates, and same-day emergency appointments happen. Dr. Steine, Dr. Nicholls, Anika G, and others earned specific praise for gentleness during spays, laparoscopic surgeries, and urgent nail-biting situations. One long-time patient reports frustration with being routed through nurse visits to maximize appointment fees and refusal to do anal gland work until an annual exam was paid, interpreting the clinic as profit-driven rather than pet-focused. Reviewers consistently describe Fear Free staff who bond with anxious or fractious animals, follow up post-surgery, and transfer records without being asked. Pricing edges into premium territory; the clinic advertises $50 off first appointments and annual membership savings up to $650.
Guardian Angel delivers low-cost spay, neuter, dental, and emergency surgery with strong pricing and caring staff, though communication gaps and front desk inconsistency frustrate some clients. Those seeking affordable routine care and surgery generally praise the experience, yet budget-conscious patients report surprise bills when pricing isn't confirmed in advance.
Last updated 2026-07-05