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Sploot Veterinary Care - Highlands

Updated 2026-07-05 · 1,188 reviewed · 179 listed · Scored from 1,614 Google reviews · How we rank ›

4.8(1614) 87 composite score See reviews on Google ✓ Verified Publishes prices
General Veterinary CareVeterinary DentistryVeterinary SurgeryEmergency & Urgent CareExotic & Avian CareLarge Animal & EquineHolistic & Alternative Medicine
Sploot Veterinary Care - Highlands
Services
General Veterinary Care, Veterinary Dentistry, Veterinary Surgery
Reviews
1614

What recent reviews say

Most visits deliver warmth and skilled care: vets take time to explain procedures, staff call or text updates, and same-day emergency appointments happen. Dr. Steine, Dr. Nicholls, Anika G, and others earned specific praise for gentleness during spays, laparoscopic surgeries, and urgent nail-biting situations. One long-time patient reports frustration with being routed through nurse visits to maximize appointment fees and refusal to do anal gland work until an annual exam was paid, interpreting the clinic as profit-driven rather than pet-focused.

Reviewers consistently describe Fear Free staff who bond with anxious or fractious animals, follow up post-surgery, and transfer records without being asked. Pricing edges into premium territory; the clinic advertises $50 off first appointments and annual membership savings up to $650.

Recent shift: One critical review from a long-term patient (posted 2 weeks ago) described escalating frustration with profit-oriented scheduling and refusal of care until paid exams were completed. This contrasts sharply with the overwhelmingly positive tenor of other recent reviews (majority 5-star within the past 2 weeks), suggesting the complaint reflects a specific service model grievance rather than a clinic-wide service decline.

Praised for
  • compassionate, attentive staff
  • thorough communication and follow-up
  • emergency availability and speed
  • surgical expertise
  • transparent pricing and upfront estimates
Watch-outs
  • costly compared to other Denver vets
  • private equity ownership and profit-focused scheduling
  • inconsistent vet continuity across visits
compassionate-staffgentle-with-animalsknowledgeable-vetsclear-communicationemergency-availabilitycaring-bedside-mannerthorough-examsexpensivepushy-upselling
Best for: Pet owners seeking urgent evening or weekend care, dogs or cats with anxiety, families wanting post-surgery communication.
Think twice if: Budget-conscious owners should ask if visits can be bundled, as one reviewer reported being steered toward multiple appointments rather than consolidated care.

Strengths

  • Same-day emergency access
  • Post-visit follow-up by text or phone
  • Fear Free certified, skilled with anxious pets
  • Laparoscopic surgical capability

Worth knowing

  • Dr. Steine, Dr. Nicholls, Dr. Lenahen, Anika G, Melody, and Katie named by reviewers
  • Laparoscopic spay with simultaneous gastropexy performed
  • Post-operative follow-up via text photo updates standard
  • Fear Free certification
  • Medical record transfer to new clinics proactively offered

What reviews say by service

Emergency & Urgent Care
Same-day or rapid appointments for emergencies; cat with cut leg seen immediately on Saturday morning.
Veterinary Surgery
Laparoscopic spay with gastropexy praised for clear communication during and after procedure.
General Veterinary Care
Vaccinations, blood draws, wellness exams thorough; vets spend time answering questions without rushing.
Veterinary Dentistry
Anal gland expression offered but reportedly conditioned on current annual exam payment.
Exotic & Avian Care
No specific review evidence.

How it compares

  • Rated 4.8 against a 4.6 average across the 167 general veterinary care businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 86
Review volume 100
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
1497
4
17
3
8
2
17
1
75

Common questions

Can I get a same-day emergency appointment on weekends?
Yes, one reviewer got in Saturday morning for a cat with a cut leg. Sploot publishes hours 7 days a week.
Do they call or text after my pet's visit?
Multiple reviewers confirm text follow-up after visits and phone calls post-surgery, including photos during procedures.
What is the new customer discount?
First appointment is $50 off for new members. Annual SplootPack membership saves up to $650.

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Highlands Animal Clinic
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Highlands Animal Clinic

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Most established clients praise the clinic's vets-especially Dr. Drake-for genuine care, clear communication, and patience with nervous animals. However, several recent reviews flag serious gaps: rushed initial exams missing standard senior bloodwork, unanalyzed stool samples, and unanswered medication follow-ups. New clients report dismissive front-desk treatment; some former loyal patients say the practice feels impersonal and overly aggressive with surgery recommendations since the ownership transition. The best experiences come from clients with continuity; worst ones involve diagnostic missteps and poor communication on results. Strength lies in individual vet quality and comfort with timid pets. Weakness is inconsistent follow-up and the gap between initial exams and urgent care. Multiple deaths linked to missed diagnoses have shaken trust. Value proposition is unclear when similar clinics in the area charge less and offer proactive senior protocols.

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Last updated 2026-07-05