GoodVets LoHi earns trust through staff warmth and responsiveness. Reviewers consistently praise getting same-day care, receiving clear price breakdowns, and meeting vets like Dr. Adaska, Dr. Kelly, and techs Lexi and Isa who calm anxious animals and explain options patiently.
Two serious complaints emerge: one kitten nearly died during a spay due to wrong anesthesia drugs and an intubation error; another owner felt charged aggressively while her sick pregnant dog went without full care. Most reviewers find the clinic compassionate. Those with emergency surgery needs should ask detailed questions about anesthesia protocols and monitoring.
Staff show genuine affection for animals and spend time building trust, especially with nervous pets; exams are thorough and explanations clear. However, vaccine records have been mismanaged, phone pricing quotes don't always match final bills, and complaints about local oversight suggest decisions may not be reviewed carefully before treatment.
Dr Robin makes vet care work for pets who struggle with clinics or travel. Reviewers consistently praise her patience with anxious and fearful animals, her willingness to spend time on exams without rushing, and her quick responses to follow-up questions. The in-home model means nervous pets stay calm, rescue dogs get care they might otherwise avoid, and owners avoid clinic trips altogether.
Urban Vet Care earns trust from most owners for thoughtful care and staff patience with nervous pets. Dr. Barone stands out for clinical judgment, sitting on floors with scared animals, and guiding owners through complex cases like surgery recovery and acupuncture. But estimates over the phone don't match bills at checkout, some appointments feel rushed, and a few owners report delayed replies when follow-up questions arise. The practice offers surgery, dentistry, ultrasound, acupuncture, and anesthesia in-house. Strengths are individual attention and real problem-solving. Watch for billing surprises and uneven service if you land with a less experienced tech or doctor on your visit.
Last updated 2026-07-05