Banfield Pet Hospital
Long-term clients praise individual veterinarians like Dr. Ramos and Dr. Rodriguez for attentive exams and clear guidance, and some find good value in wellness plans for routine preventive care. Many recent reviews describe a troubling pattern: staff and vets quickly label nervous or anxious pets as "aggressive," refuse routine services like nail trims without sedation, then push costly sedatives that often do not work. Patients report being stuck in repeated cycles of returning for failed procedures and paying extra each time. Several long-time customers have left after experiencing dramatic shifts from good service to what they describe as purely profit-driven care focused on upselling tests and medications rather than listening to owners or working with the animal. Scheduling remains difficult, and staffing instability is visible in gaps where vets commute from other locations.
