- Can I book an urgent same-day appointment?
- Difficult. One owner waited 3 days for an in-person visit with a sick elderly dog and was turned away when 5 minutes late. Another required five phone call attempts and over an hour on hold to schedule. Recent reviews suggest availability has improved but is still a challenge.
- Does the wellness plan cover dental X-rays?
- Not in the base plan ($80/month). The business states higher-tier plans include more tests. One owner's call to the wellness plan number confirmed X-rays are included in upgraded plans, but staff may not clearly explain this without pressure to add them separately.
- Will they trim nails on a nervous or anxious pet?
- Multiple owners report staff refused to trim nails unless the pet received sedation first, even when the animal was not aggressive. Several spent extra money on sedatives that did not work, then had to book new appointments.