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CityVet | Capitol Hill Veterinary Clinic & Urgent Care

Updated 2026-07-05 · 1,188 reviewed · 179 listed · Scored from 472 Google reviews · How we rank ›

4.4(472) 76 composite score See reviews on Google ✓ Verified
General Veterinary CareVeterinary DentistryVeterinary SurgeryEmergency & Urgent CareExotic & Avian CareLarge Animal & EquineHolistic & Alternative Medicine
CityVet | Capitol Hill Veterinary Clinic & Urgent Care
Services
General Veterinary Care, Veterinary Dentistry, Veterinary Surgery
Reviews
472

What recent reviews say

Staff earn consistent praise for kindness and timely appointments, particularly Dr. Osburn and Dr. Perez who follow up directly with owners after visits. Long-term clients report honest guidance on costs and treatment options. However, a recurring pattern of billing confusion damages trust: newly adopted pet owners feel misled by a "free first exam" promotion that is charged after the visit, and existing clients report unexpected price hikes on routine annual exams. Some reviewers question whether medication choices (like gabapentin for arthritis) are driven by patient welfare or profit.

The clinic operates across multiple Colorado locations, offers bathing, boarding, pharmacy services, and urgent care alongside standard veterinary work. Most negative reviews center on pricing and billing practice rather than clinical competence. One owner noted her cat was deemed unwelcome without sedation, raising questions about handling protocols.

Recent shift: No recent shift noted. Praise for staff and punctuality, complaints about billing and pricing, both appear consistently across 2-8 months of reviews.

Praised for
  • punctual appointments
  • caring and compassionate staff
  • knowledgeable vets (named Dr. Osburn, Dr. Perez)
  • honest advice without pressure
  • follow-up care calls
Watch-outs
  • misleading advertised promotion (free first exam)
  • pricing inconsistency and surprise charges
  • overpriced compared to other Denver vets
  • medication choices questioned by second opinions
compassionate-staffcaring-bedside-mannerpunctualknowledgeable-vetsexpensivepoor-communicationgentle-with-animals
Best for: Pet owners who value on-time appointments and caring staff willing to discuss all treatment options.
Think twice if: Pricing and billing practices are inconsistent; verify costs upfront, especially on routine annual exams and any advertised promotions.

Strengths

  • Runs on schedule (rare in Denver)
  • Staff follow up by phone after appointments
  • Transparent treatment options without pressure selling
  • Experienced vets named by satisfied long-term clients

Worth knowing

  • Dr. Osburn praised for diagnosing and managing chronic conditions (weight loss, bloodwork); veterinarian on staff named Dr. Perez also mentioned by name
  • Front desk staff Oliver noted for customer service
  • Vet tech Oakleigh named for thoroughness
  • Follow-up phone calls made day after appointments by tech and doctor
  • Clients report first exam billed after appointment despite advertised free promotion via Petszel adoption network
  • Annual exam prices reportedly rose from $160 to $350 without explanation
  • Cremation services offered

What reviews say by service

General Veterinary Care
Long-term clients praise diagnostic skill and honest recommendations, but some report unexpected price increases on routine annual exams.
Veterinary Dentistry
Ingrown nail removal praised for technique; owner left appointment satisfied despite pet anxiety.
Veterinary Surgery
Spay and neuter services listed on website; no specific review comments.
Emergency & Urgent Care
Urgent care available; one reviewer praised being seen quickly when pet was in pain outside normal hours.
Holistic & Alternative Medicine
Medication choice for arthritis (gabapentin) questioned by reviewer who sought second opinion, suggesting alternatives like inflammatory drugs were not offered.

How it compares

  • Rated 4.4 against a 4.6 average across the 167 general veterinary care businesses listed here.
  • Has more Google reviews than 71% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 61
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
371
4
29
3
13
2
15
1
44

Common questions

Is the 'free first exam for newly adopted pets' promotion actually honored?
Not reliably. Multiple reviewers adopted pets through Petszel and were charged for the first exam after the appointment, despite the advertised promotion. The clinic was aware of the confusion but has not resolved it.
What do routine annual check-ups cost?
Pricing varies inconsistently. One client paid $160 yearly for over a decade, then was charged $350 without advance notice or explanation.
Do vets call to check on your pet after an appointment?
Yes. Multiple reviewers reported receiving follow-up calls from the veterinarian and vet tech the day after appointments.
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Last updated 2026-07-05