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VRCC Veterinary Specialty and Emergency Hospital

Updated 2026-07-05 · 1,188 reviewed · 179 listed · Scored from 1,517 Google reviews · How we rank ›

4.2(1517) 71 composite score See reviews on Google ✓ Verified
Emergency & Urgent CareGeneral Veterinary CareVeterinary SurgeryHolistic & Alternative MedicineExotic & Avian CareVeterinary DentistryLarge Animal & Equine
VRCC Veterinary Specialty and Emergency Hospital
Services
Emergency & Urgent Care, General Veterinary Care, Veterinary Surgery
Reviews
1517

What recent reviews say

Strong stabilization and specialist expertise stand out among emergency cases, with named staff like Keri, Jay, and Dr. Creevey earning specific praise for calm, informed care. Recurring friction emerges around communication breakdowns during crises, steep pricing with pharmacy markups, and pressure to pursue expensive surgery when conservative care proved sufficient. The facility delivers life-saving diagnostics and cardiology work, but inconsistent follow-up and transparency about what services are actually on-site 24/7 undermine trust when families face the hardest decisions.

At best, VRCC catches critical cases early and coordinates specialist transfer smoothly. At worst, callers report rude staff, requests for $15,000-plus treatment plans with poor communication, and medication bills that jump 4-5x when priced elsewhere. Families choosing this facility should expect expert care and compassion from some staff, but verify surgical coverage claims beforehand and plan to get second opinions on major procedures.

Praised for
  • compassionate and knowledgeable staff
  • emergency stabilization and care
  • specialist expertise (cardiology, oncology)
  • named staff excellence (Jay, Carly, Brian, Keri, Ali, Lexi, Dr. Creevey)
  • coordination with primary vets
Watch-outs
  • poor communication during emergencies
  • rude front-desk and technician behavior
  • expensive pricing and medication markups
  • aggressive surgical recommendations for younger pets
  • unresponsiveness to post-visit questions
  • false claims about surgical availability
compassionate-staffknowledgeable-vetsclear-communicationexpensiveoverpricedclean-facilitycaring-bedside-mannerlong-wait-timespoor-communicationunresponsive-staffpushy-upselling
Best for: Pet owners facing life-threatening emergencies who value rapid diagnostics and specialist access over convenience.
Think twice if: Ask upfront about overnight surgical staffing before assuming emergency surgery is immediately available on-site; get a second opinion on major procedures, especially orthopedic surgery in young animals; compare medication prices before filling prescriptions there.

Strengths

  • 24/7 emergency availability with rapid stabilization
  • board-certified specialists across multiple disciplines
  • intensive care and diagnostic imaging in-house
  • coordination with primary vets and other facilities

Worth knowing

  • Named staff praised: Jay, Carly, Brian, Keri, Ali, Lexi, Dr. Creevey (cardiology)
  • Board-certified specialists in cardiology, internal medicine, oncology, critical care, orthopedic surgery
  • Services: 24/7 emergency, CT imaging, in-house lab, endoscopy
  • Instances of staff rudeness reported: technician slamming phone, front-desk coldness after cost objections
  • Post-visit communication failures documented over weeks
  • Instances of high-pressure surgical recommendations to young pet owners ($7,000 orthopedic surgery for 4-month-old puppy who healed conservatively elsewhere)

What reviews say by service

Emergency & Urgent Care
Rapid stabilization and diagnostics praised; communication failures and unclear surgical availability criticised during critical emergencies.
General Veterinary Care
Specialist knowledge valued; aggressive upselling on surgery and post-visit unresponsiveness noted.
Veterinary Surgery
Board-certified surgeon on staff praised; complaints of high-pressure recommendations for non-surgical candidates and lack of on-site overnight surgical coverage despite advertised services.
Exotic & Avian Care
Minimal evidence; one mention of cardiology cat care praised.
Veterinary Dentistry
No review evidence.
Large Animal & Equine
No review evidence.

How it compares

  • Rated 4.2 against a 4.58 average across the 101 emergency & urgent care businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 47
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Rating breakdown

5
1097
4
110
3
36
2
41
1
233

Common questions

Are they open 24/7?
Yes, they advertise 24/7 emergency care. However, verify overnight surgical availability before assuming emergency surgery is on-site.
Do they coordinate with my regular vet?
Yes; multiple reviewers mentioned staff coordinating care with their primary veterinarian.
How much will my emergency visit cost?
Reviewers reported diagnostic charges of $900–$1,200 for initial imaging and workup, with surgical recommendations ranging $7,000–$20,000. Medication prices are often higher than retail pharmacy prices.

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Last updated 2026-07-05