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VCA Orchard Animal Hospital

Updated 2026-07-05 · 1,188 reviewed · 179 listed · Scored from 76 Google reviews · How we rank ›

4.2(76) 70 composite score See reviews on Google ✓ Verified
General Veterinary CareEmergency & Urgent CareVeterinary SurgeryExotic & Avian CareVeterinary DentistryLarge Animal & EquineHolistic & Alternative Medicine
VCA Orchard Animal Hospital
Services
General Veterinary Care, Emergency & Urgent Care, Veterinary Surgery
Reviews
76

What recent reviews say

VCA Orchard builds loyalty through named vets like Dr. Brownlee and Dr. Kinneman who take time with anxious pets and send handwritten notes. Yet serious gaps emerge: one dog was refused care minutes before closing despite abdominal pain, another died from a years-long missed cancer diagnosis, and staff failed to call about inconclusive test results, leaving the dog untreated for two months. Costs run steep; some patients switch to Littleton or Highlands Ranch for better value and care coordination.

Praised for
  • knowledgeable, attentive vets
  • strong staff continuity and personal touch
  • caring bedside manner with nervous animals
  • thorough diagnostics and referral network
Watch-outs
  • turned away urgent cases due to closing time
  • chronic misdiagnosis delays and inadequate follow-up
  • unresponsive communication after adverse outcomes
  • high pricing and premium CareClub fees
compassionate-staffgentle-with-animalsknowledgeable-vetsclean-facilitycaring-bedside-mannerhelpful-front-deskexpensivepoor-communicationoverpriced
Best for: Owners of anxious pets who value continuity with a specific vet and don't mind premium pricing.
Think twice if: Diagnostic accuracy or communication during uncertain results is critical to you; one owner experienced years-long misdiagnosis and inadequate follow-up on inconclusive tests. Also consider whether closing-time policies may deny urgent care.

Strengths

  • Named vets with strong followings (Dr. Brownlee, Dr. Kinneman, Dr. Kerr)
  • Personal touches like handwritten welcome notes
  • Calm handling of nervous or rescue animals
  • Multi-vet practice allows continuity of care

Worth knowing

  • Dr. Brownlee, Dr. Kinneman, Dr. Kerr, and Dr. Oberman named as strengths
  • Vet tech Kelsey and Taylor retained strong followings
  • Staff provided recovery attention post-surgery (one dog monitored by office manager during anesthesia recovery)
  • One needle aspiration and outside pathology cost $500; results were inconclusive and misinterpreted by sent-out lab
  • CareClub membership offered; described as high-priced by one member but valued for access
  • One declined urgent abdominal pain case 30 minutes before closing

What reviews say by service

General Veterinary Care
Routine care praised for attentiveness and vet knowledge, but years-long misdiagnosis of a cancerous mass raised serious concerns.
Veterinary Surgery
Small procedures done well with attentive post-op care, though hesitancy to recommend surgery without prior diagnostics noted as a weakness in one case.

How it compares

  • Rated 4.2 against a 4.6 average across the 167 general veterinary care businesses listed here.
  • Has more Google reviews than 34% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 53
Review volume 82
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
58
4
4
3
0
2
1
1
13

Common questions

Can I see a specific vet if I request them?
Yes. Dr. Brownlee, Dr. Kinneman, Dr. Kerr, and Dr. Oberman are all named positively by multiple returning patients who have requested them.
Do they offer memberships or packages?
Yes. CareClub membership is available; one recent reviewer described it as pricier than average but valued the access to qualified vets.
What happens if I need to be seen close to closing time?
One recent reviewer was refused an appointment for abdominal pain 30 minutes before closing, so urgent cases close to end-of-day may not be accommodated.

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Last updated 2026-07-05