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Pets R Us Aurora

Updated 2026-07-05 · 1,188 reviewed · 179 listed · Scored from 282 Google reviews · How we rank ›

4.1(282) 70 composite score See reviews on Google ✓ Verified
Large Animal & EquineGeneral Veterinary CareEmergency & Urgent CareVeterinary SurgeryExotic & Avian CareVeterinary DentistryHolistic & Alternative Medicine
Pets R Us Aurora
Services
Large Animal & Equine, General Veterinary Care, Emergency & Urgent Care
Reviews
282

What recent reviews say

Dr. Soliman and her team earn strong praise for surgical expertise, gentle bedside manner, and genuine animal care. However, the clinic's no-entry policy frustrates owners who expect to speak with the vet in person, and multiple reviewers report chronic phone line and scheduling failures. Complaints also surface about rude front staff and at least one claim of unnecessary, poorly executed surgery.

Praised for
  • compassionate, skilled vet (Dr. Soliman named)
  • gentle handling of anxious pets
  • quick surgical access and follow-up care
  • staff attentiveness and animal care
  • reasonable surgical costs
Watch-outs
  • no in-person vet consultation; phone-only communication model
  • unresponsive phones and scheduling; missed appointments
  • rude or unprofessional front desk staff
  • alleged unnecessary surgery and poor surgical outcomes
  • lack of transparency about which doctors work where
compassionate-staffgentle-with-animalsknowledgeable-vetscaring-bedside-mannerpoor-communicationunresponsive-staffthorough-exams
Best for: Owners seeking emergency surgery or specialty procedures and willing to drop off pets without in-person vet consultation.
Think twice if: Chronic phone accessibility issues, rude reception reported by some, and a controversial no-entry policy may frustrate those expecting face-to-face veterinary discussion or walk-in urgency.

Strengths

  • Dr. Soliman's surgical skill and post-op follow-up
  • same-day emergency and surgery scheduling
  • staff who bond with returning pets

Worth knowing

  • Dr. Soliman is the named senior vet, serving patients for 14+ years
  • Vet Tech Aaliyah mentioned for attentive follow-up care
  • Same-day surgery offered (e.g., tongue wart removal)
  • Post-op phone follow-ups standard
  • Phone lines frequently unresponsive per multiple reviewers; early morning calls go unanswered

What reviews say by service

General Veterinary Care
Praised for thoughtful medication management and blood work precautions; some concern about over-testing pressures at other clinics, not here.
Emergency & Urgent Care
Same-day emergency appointments available and scheduling reported as quick; however, policy of no in-person vet consultation during drop-off creates friction with urgent-care expectations.
Veterinary Surgery
Strong praise for surgical outcomes, follow-up communication, and post-op care; one specific complaint of botched abdominal surgery with excessive stitching.
Veterinary Dentistry
Multiple cases of successful dental extractions and oral surgery with good outcomes and reasonable costs; Dr. Soliman praised for restoring eating function and removing oral masses.

How it compares

  • Rated 4.1 against a 4.6 average across the 167 large animal & equine businesses listed here.
  • Has more Google reviews than 55% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 43
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
207
4
10
3
5
2
2
1
58

Common questions

Can I go back and watch the appointment or speak face-to-face with the vet?
No. The clinic operates a phone-communication-only model; you drop off your pet and wait for the vet or tech to call with updates.
How quickly can my dog get emergency surgery?
Same-day surgery is available if you call in the morning. One reviewer scheduled an appointment at 3:30 PM the same day.
What are the clinic hours?
Open 7 days a week (hours listed on Google, available at auroravets.com).
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Last updated 2026-07-05