Mixed reviews reflect a clinic with strong medical credentials and knowledgeable staff, but recent appointments marred by dismissive vet behavior, wait times, and unresponsive front desk. Older positive reviews contrast sharply with recent complaints about Dr. Rucker's bedside manner and administrative chaos.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: Sentiment has declined noticeably. Older reviews (6-7 years ago) praise the clinic warmly. Recent reviews (2-4 years ago) describe dismissive vet behavior, administrative failure, and poor communication, particularly citing Dr. Rucker's curt demeanor and the clinic's inability to handle phone calls or scheduling reliably.
Most reviewers praise the vets and front desk for genuine care and quick emergency help. Dental cleanings deliver visible results at reasonable cost, though the waiting area can feel busy.
Review evidence is limited. The clinic operates across multiple service areas (general care, surgery, dental, exotic) with an office visit fee of $69.00. Their website claims five decades in business, but customer feedback is not available to verify service quality or experience.
Long-term clients praise Broadview for fair pricing and capable staff, especially during emergencies. Recent reviews expose inconsistent vet care: some veterinarians rush through exams, one is noted as dismissive, and the front desk occasionally mishandles appointments. Price increases on specific treatments alarmed returning clients, and management responsiveness to concerns appears limited. Several vets lack bedside manner or thoroughness, though the facility itself stays clean and approachable. With over 60 years in business, Broadview retains loyal patients but struggles with staff consistency and transparent communication during periods of vet turnover.
Last updated 2026-07-05