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Banfield Pet Hospital

Updated 2026-07-05 · 1,188 reviewed · 179 listed · Scored from 260 Google reviews · How we rank ›

3.5(260) 59 composite score See reviews on Google ✓ Verified
Veterinary DentistryGeneral Veterinary CareVeterinary SurgeryEmergency & Urgent CareExotic & Avian CareLarge Animal & EquineHolistic & Alternative Medicine
Banfield Pet Hospital
Services
Veterinary Dentistry, General Veterinary Care, Veterinary Surgery
Reviews
260

What recent reviews say

Banfield Glendale draws strong loyalty from owners of routine-care pets and those needing weekend appointments, with several praising staff warmth and the affordable puppy plan. However, a significant portion report frustration with hidden pricing, coverage limits on wellness plans, and inconsistent exam quality, particularly with anxious or multi-pet households. The location's drop-off-only policy for routine visits and delayed care windows have left some feeling their animals received rushed or incomplete attention.

Recent shift: Sentiment has declined for long-term members since around 2020; earlier years (2018-2020) praised as excellent, later visits marked by scheduling issues, care inconsistency, and staff frustration. One reviewer cancelled membership after years of loyalty.

Praised for
  • weekend and evening availability
  • affordable wellness plans for puppies
  • friendly and welcoming staff
  • knowledgeable vets
  • thorough care for complex conditions
Watch-outs
  • lack of pricing transparency
  • inconsistent care quality between visits
  • poor handling of anxious animals
  • mandatory drop-off policies
  • wellness plan coverage gaps and surprises
  • unresponsive to medication management needs
compassionate-staffknowledgeable-vetshelpful-front-deskeasy-schedulingexpensivepoor-communicationunresponsive-stafflong-wait-times
Best for: Owners of young, social pets seeking affordable preventive care and weekend appointment availability.
Think twice if: Anxious or multi-pet households, those on tight medication schedules, or anyone needing transparent itemized pricing before agreeing to treatment.

Strengths

  • weekend and evening hours
  • puppy wellness plans under $100/year
  • in-house surgery and dental X-ray capability
  • established local presence

Worth knowing

  • Dr. Feldman (mentioned unfavorably in contrast)
  • Dr. Kelly assisted with USDA paperwork for relocation
  • Dr. Mills provided behavior solutions
  • Puppy plan includes Wisdom DNA panel
  • Mandatory drop-off policy for routine exams at this location
  • Heartworm medication cost thresholds not disclosed at enrollment

What reviews say by service

General Veterinary Care
Routine care praised for simple cases; inconsistent for anxious animals or complex chronic management.
Veterinary Dentistry
Digital X-rays available but tooth extraction pricing lacked transparency and led to confusion over which pet needed treatment.
Veterinary Surgery
In-house spaying/neutering and general surgery offered; one reviewer's cancer removal referred out despite wellness plan promise of discounted procedures.

How it compares

  • Rated 3.5 against a 4.6 average across the 167 veterinary dentistry businesses listed here.
  • Has more Google reviews than 51% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 6
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Rating breakdown

5
132
4
26
3
10
2
20
1
72

Common questions

Are weekend appointments available?
Yes; one reviewer specifically noted weekends are available and appreciated for working schedules.
Do you offer wellness plans for puppies?
Yes; the puppy plan is described as affordable and covers vaccinations for the first year plus a Wisdom DNA panel.
Are there drop-off or same-day appointment options?
The Glendale location requires routine exams and basic vaccinations to be drop-off appointments, often for half-day durations; one reviewer noted this policy was not consistent at other Banfield locations.
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Last updated 2026-07-05